I believe in treating my clients the way I want to be treated. This simple concept has molded every aspect of Stellar Massage from the customization of each massage, to the equipment used, to the toilet paper in the bathroom. While no single point I make below makes me stand out, I believe the sum of them is what has led to my success.
If you are paying for a one hour massage, you want to receive a one hour massage. Stuck in traffic and running a couple minutes late? Don't stress. If it's only a few minutes we won't cut your massage short (but please do call and let us know you are running late). We schedule 15 minutes between massages for the client to allow for intake, undressing, dressing, payment, and those few minutes you might run late. We also schedule 15 minutes for the therapist to reset the room, write session notes, rotate laundry, return phone calls, and take a break.
Ever go get a massage and walk out disappointed because you told them your shoulders hurt and asked for a deep tissue massage and left feeling like you received the therapist's routine massage that didn't do anything to help your shoulders? During your intake we will talk to you (AND listen) about where you are hurting, what your massage experience is, and what kind of massage you want or need. We don't do a "one size fits all" massage. Each massage is customized per our evaluation and adjusted during the massage in response to what we feel and your feedback. Also, we do not charge extra for deep tissue massage. If you asked for a relaxation massage and I find a painful knot, I am not going to offer to work on it for an extra $10. Therapists have a point about charging more for deep tissue massage because it's harder on our hands, but it isn't something I do. Another point relating to the quality of your massage; I will not hire anyone that I would not pay $80 for a one hour massage.
Not everyone has the time, or can afford, to get massage as often as they need to in order to fix a chronic problem that has been building for months or years. Coming once a month is considered maintenance (if your life is stressful enough, once a week is maintenance). People leave our office and go back to whatever is causing their pain. When they come back a month later, they've lost any headway we've made. If you want to fix a problem, you need to come in more often and/or make a change in your habits, or do something at home to keep from regressing. If you are getting a deep tissue massage, we ask questions, suggest what can be contributing to your problem, and recommend things you can do at home to help yourself. I want you to feel better, and if I can do that by helping you help yourself, then I've succeeded.
I hate having people impose their sales pitches on me. While I sometimes get enthusiastic about how beneficial the backnobber2 is as a self help tool, or about the Stellar Massage Club having no contract, only discounts, my purpose is not to sell you anything. I stock a few self help items because some people hate ordering on-line or want it now, but I always tell people they can get the backobber2 cheaper on Amazon or Ebay. I stock a few gift items for people who want to give something with the gift certificate they buy, but it is for the client's convenience, it isn't how I make money. (We have discontinued selling any items, but may start again).
I think the Stellar Massage Club deserves its own paragraph. I couldn't tell you the number of people who told me they wanted to get regular massage but couldn't afford it or find the time. Many said they tried "the other place's club" only to feel trapped because the therapist they liked was never available, or the quality of the massage went down, or they couldn't get an appointment, and then when their contract finally expired and they cancelled, they couldn't use their banked massages. The purpose of our club is to make it easier for you to get regular massage, not to trap you into a contract. If you've already paid for your massage you are more likely to take the time to get it, and of course the discount makes it a little more affordable, AND you can cancel at any time. Other good things about our club are that if you cancel you can still use banked massages, you can share your massages with other members of your household or a named special someone who doesn't live with you at no additional charge, and you can pause and restart your membership if needed. This is the club I would want to belong to.
I love performing massage, and I believe that by following the Golden Rule, success will follow. I've just been doing what I love. It wasn't my goal to go from one room and therapist, to two, then to three, then four, but I've been blessed and I'm following where it leads me. Check out my
google reviews, then come see for yourself.